Sometimes you can run into technical difficulties while playing Hero Wars: Alliance. This article provides basic troubleshooting steps that help solve most technical issues.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure that your game account is connected to Google Play, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure that your game account is connected to Game Center, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure that your game account is connected to AppGallery, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure that your game account is connected to Google Play, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure that your game account is connected to Game Center, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure that your game account is connected to AppGallery, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
This error usually occurs due to an incorrect interaction between characters’ abilities. The development team monitors this issue and does its best to fix it.
As a temporary solution, try the following:
- Change the heroes or titans on your team one by one.
- Change the battle mode from auto to manual or vice versa.
- Slightly upgrade any skills of the heroes or titans used in the battle.
If videos do not load or freeze, follow these steps:
- Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
- Switch your internet connection from mobile to Wi-Fi or vice versa.
- Reboot your device, make sure that your game account is connected to Google Play, and then reinstall the game. Your progress will be automatically recovered.
- If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
- If you do not use VPN services, install and enable a VPN and then check if your connection has become better.
If videos do not load or freeze, follow these steps:
- Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
- Switch your internet connection from mobile to Wi-Fi or vice versa.
- Reboot your device, make sure that your game account is connected to Game Center, and then reinstall the game. Your progress will be automatically recovered.
- If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
- If you do not use VPN services, install and enable a VPN and then check if your connection has become better.
If videos do not load or freeze, follow these steps:
- Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
- Switch your internet connection from mobile to Wi-Fi or vice versa.
- Reboot your device, make sure that your game account is connected to AppGallery, and then reinstall the game. Your progress will be automatically recovered.
- If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
- If you do not use VPN services, install and enable a VPN and then check if your connection has become better.
- To get more videos, open Theater and click the Request button.
- Reboot your device, make sure that your game account is connected to Google Play, and then reinstall the game. Your progress will be automatically recovered.
If you still do not get more videos to watch, it means that there are no available videos at the moment. Please wait for new videos to appear.
- To get more videos, open Theater and click the Request button.
- Reboot your device, make sure that your game account is connected to Game Center, and then reinstall the game. Your progress will be automatically recovered.
If you still do not get more videos to watch, it means that there are no available videos at the moment. Please wait for new videos to appear.
- To get more videos, open Theater and click the Request button.
- Reboot your device, make sure that your game account is connected to AppGallery, and then reinstall the game. Your progress will be automatically recovered.
If you still do not get more videos to watch, it means that there are no available videos at the moment. Please wait for new videos to appear.
1. Make sure that you are connected to a reliable network and the signal of your device is stable.
2. Switch your Internet connection from mobile to Wi-Fi or vice versa.
3. Make sure that your game account is connected to Google Play, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
All videos are provided and controlled by a third-party company, ironSource. If the instructions above have not helped, you can contact ironSource directly by email: mobile-customersupport@ironsrc.com. In your inquiry, make sure to specify your Hero Wars: Alliance account ID and describe the situation in detail.
1. Make sure that you are connected to a reliable network and the signal of your device is stable.
2. Switch your Internet connection from mobile to Wi-Fi or vice versa.
3. Make sure that your game account is connected to Game Center, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
All videos are provided and controlled by a third-party company, ironSource. If the instructions above have not helped, you can contact ironSource directly by email: mobile-customersupport@ironsrc.com. In your inquiry, make sure to specify your Hero Wars: Alliance account ID and describe the situation in detail.
1. Make sure that you are connected to a reliable network and the signal of your device is stable.
2. Switch your Internet connection from mobile to Wi-Fi or vice versa.
3. Make sure that your game account is connected to AppGallery, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
All videos are provided and controlled by a third-party company, ironSource. If the instructions above have not helped, you can contact ironSource directly by email: mobile-customersupport@ironsrc.com. In your inquiry, make sure to specify your Hero Wars: Alliance account ID and describe the situation in detail.
1. Make sure that your game account is connected to Google Play, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
2. Switch your Internet connection from mobile to Wi-Fi or vice versa.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
1. Make sure that your game account is connected to Game Center, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
2. Switch your Internet connection from mobile to Wi-Fi or vice versa.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
1. Make sure that your game account is connected to AppGallery, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be automatically recovered.
2. Switch your Internet connection from mobile to Wi-Fi or vice versa.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
This issue occurs if you have connection problems.
- Make sure that you are connected to a reliable network and the signal of your device is stable.
- Switch your Internet connection from Wi-Fi to mobile or vice versa.
- Install and enable a VPN. If this helps, contact your Internet service provider and inform them that there is a problem on the route to Hero Wars: Alliance game servers.