My game doesn't start, crashes, or restarts

In this article, you can find out what you should do if the game does not start, crashes, or restarts. Tap your device's operating system to see the instructions.

Android

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help to improve the performance of the game.

2. Make sure that your game account is connected to Google Play, and then reinstall the game.

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars: Alliance.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

iOS

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help to improve the performance of the game.

2. Make sure that your game account is connected to Game Center, and then reinstall the game.

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars: Alliance.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Huawei

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help to improve the performance of the game.

2. Make sure that your game account is connected to AppGallery, and then reinstall the game.

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars: Alliance.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

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