My game doesn't start, crashes, or restarts

In this article, you can find out what you should do if the game does not start, crashes, or restarts. Tap your device's operating system to see the instructions.

Android

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run on the background might help to improve performance of the game.

2. Make sure that your Hero Wars account is connected to your Google Play account, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

iOS

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run on the background might help to improve performance of the game.

2. Make sure that your Hero Wars account is connected to your Game Center account, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Huawei

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run on the background might help to improve performance of the game.

2. Follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars.

Your progress is linked to your device. When you reinstall the game it will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Also, here is a quick video guide that covers possible solutions.

Didn't find an answer to your question? Let us know.