Critical error / "Something went wrong" error

In this article, you can find out what you should do if you get a critical error message. Tap the name of your device's operating system to proceed.

Android

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help to improve the performance of the game.

2. Make sure that your game account is connected to Google Play, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars: Alliance.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

iOS

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help to improve the performance of the game.

2. Make sure that your game account is connected to Game Center, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars: Alliance.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Huawei

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help to improve the performance of the game.

2. Make sure that your game account is connected to AppGallery, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars: Alliance.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

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