Game chat doesn't work

In this article, you can find out what you should do if game chat does not work. Tap the name of your device's operating system.

Android

1. Make sure that your Hero Wars account is connected to your Google Play account, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars.

When you reinstall the game, your progress will be automatically recovered.

2. Switch your Internet connection from mobile to Wi-Fi or vice versa.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

iOS

1. Make sure that your Hero Wars account is connected to your Game Center account, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars.

When you reinstall the game, your progress will be automatically recovered.

2. Switch your Internet connection from mobile to Wi-Fi or vice versa.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Huawei

1. Follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars.

Your progress is linked to your device. When you reinstall the game, it will be automatically recovered.

2. Switch your Internet connection from mobile to Wi-Fi or vice versa.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Didn't find an answer to your question? Let us know.