I can’t update the game

In this article, you can find out what you should do if you can't update the game. Click your device's operating system to see the instructions.

Android

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help improve the game's performance.

2. Make sure that your Hero Wars account is connected to your Google Play account, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars. Make sure that you install the game from Play Store directly. If you download the game from third-party sources, you do so at your own risk.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

iOS

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help improve the game's performance.

2. Make sure that your Hero Wars account is connected to your Game Center account, then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars. Make sure that you install the game from AppStore directly. If you download the game from third-party sources, you do so at your own risk.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Huawei

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help improve the game's performance.

2. Follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Hero Wars. Make sure that you install the game from AppGallery directly. If you download the game from third-party sources, you do so at your own risk.

Your progress is linked to your device. When you reinstall the game, it will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Didn't find an answer to your question? Let us know.