If videos do not load or freeze, tap the button with your operating system's name and follow the instructions:
- Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
- Switch your internet connection from mobile to Wi-Fi or vice versa.
- Reboot your device, make sure that your game account is connected to Google Play, and then reinstall the game. Your progress will be automatically recovered.
- If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
- If you do not use VPN services, install and enable a VPN and then check if your connection has become better.
- Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
- Switch your internet connection from mobile to Wi-Fi or vice versa.
- Reboot your device, make sure that your game account is connected to Game Center, and then reinstall the game. Your progress will be automatically recovered.
- If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
- If you do not use VPN services, install and enable a VPN and then check if your connection has become better.
- Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
- Switch your internet connection from mobile to Wi-Fi or vice versa.
- Reboot your device, make sure that your game account is connected to AppGallery, and then reinstall the game. Your progress will be automatically recovered.
- If you use VPN services, try temporarily disabling all of them and then check if your connection has become better.
- If you do not use VPN services, install and enable a VPN and then check if your connection has become better.