Gameplay

FAQ

• Gameplay FAQ
• Elemental Cradle FAQ

Hero Wars basics

• Titans
• Video ads, Boxy, and Theater
• Daily login rewards
• How to save in Dungeon
• Difference between regular and heroic missions
• Raid Tickets

Free emeralds tasks and videos

• Videos don't load or freeze
• No videos to watch
• Videos don't grant rewards
• Where can I find offers to get free emeralds?
• I completed a task from the Free tab but didn't get emeralds
• I was trying to complete an offer, but it disappeared from the list
See all 8 articles

Items and resources

• Items, resources and currencies in the game
• Artifact Chest
• Hero Artifacts
• Emerald Exchange
• I accidentally used / spent / equipped / upgraded something
• Game items are missing
See all 12 articles

Heroes

• General information about heroes
• Hero level
• Hero skills
• Rank and equipment
• Star rank and Soul Stones
• Main stats
See all 13 articles

Quests and special events

• Quests
• Special events
• Hero's Way
• I logged in but didn't get free energy
• I battled Hydra but didn't get Artifact Spheres

Game modes

• Campaign
• Campaign Chapters
• Arena
• Tower
• Airship
• Expeditions
See all 13 articles

Shops

• Town Shop
• VIP Shop
• Arena Shop
• Tower Shop
• Highwaymen Shop
• Outland Shop
See all 14 articles

Reporting a player

• What actions are prohibited in the game?
• What happens to a player for cheating?
• I've encountered a cheater
• I want to report offensive behavior in game chats
• I want to report an offensive name
• I want to submit a parental control report
See all 11 articles

Feedback and suggestions

• How do I leave feedback and suggestions?

Official communities

• Official communities: posts, events, rules, secret missions, etc.
• I completed a secret mission but didn't get my reward
• I was banned from your official community

How to contact Support

• How do I contact Support?

Other

• Manual and auto combat modes
• How to defeat Shavarakk
• Guild and personal activity points do not match
• How to defeat Astrild
• Arena / Grand Arena daily reward
• How to defeat Archdemon
See all 9 articles