Payments

FAQ

• Payments FAQ

Payment difficulties

• I can't make a payment
• I made a purchase but didn't receive the goods
• I made a payment and got the wrong item
• I was charged twice for a single purchase
• I made a payment on the wrong server
• I want a refund
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Bundles and special offers

• Bundles / special offers
• I want a custom bundle / special offer
• I don't have the same offers as other players
• Treasures of Valkyries bundle
• Two Fates bundle / Celeste special offer

Valkyrie's Favor

• Valkyrie's Favor
• I need to restore my Valkyrie's Favor level
• I can't renew Valkyrie's Favor

Emerald multipliers

• Emerald multipliers: x1.5, x3, x4
• I bought emeralds with a multiplier but got x1 emeralds instead

VIP

• General information about VIP levels
• How many VIP points do I get for emerald purchases?
• VIP points at VIP level 15

How to contact Support

• How do I contact Support?