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Hero Wars
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Hero Wars Mobile
Payments
Payments
FAQ
Payments FAQ
Payment difficulties
I can't make a payment
I made a purchase but didn't receive the goods
I made a payment and got the wrong item
I was charged twice for a single purchase
I made a payment on the wrong server
I want a refund
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Bundles and special offers
Bundles / special offers
I want a custom bundle / special offer
I don't have the same offers as other players
Treasures of Valkyries bundle
Two Fates bundle / Celeste special offer
Valkyrie's Favor
Valkyrie's Favor
I need to restore my Valkyrie's Favor level
I can't renew Valkyrie's Favor
Emerald multipliers
Emerald multipliers: x1.5, x3, x4
I bought emeralds with a multiplier but got x1 emeralds instead
VIP
General information about VIP levels
How many VIP points do I get for emerald purchases?
VIP points at VIP level 15
How to contact Support
How do I contact Support?
What can we help you with?